DAMAGED DURING SHIPPING

If you receive a damaged item, please contact us immediately at

contact@mastro.co

Please make an effort to report damages within two days of your order being delivered.  

RETURNS & EXCHANGES

If for any reason you are not happy with your purchase, you may return the items within 14 days for an online merchandise credit or refund less the shipping charges. Returned Items must be unused, unwashed and undamaged. Discounted items are ineligible for refund. Discounted items may be exchanged in some circumstances. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed.

Prior to returning your item, please email us for Return Authorization Number from our shipping manager. We cannot be held responsible for any unauthorized returns. You will receive a confirmation email with RMA Number and return shipping instructions.

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.